Terms & Conditions
Last updated: May 2026
Triple A Taxis provides taxi services in and around Atherstone. Please read the following terms and conditions which apply to all bookings.
1. Who We Are
Triple A Taxis provides local and long‑distance taxi services in and around Atherstone. These terms explain how our service works and what you can expect when booking with us.
2. Booking a Taxi
You can book by phone, online, or through our Autocab-powered booking system.
Please double‑check your pickup time, address, and destination when booking.
3. Using Our Autocab Booking System
Our online and app bookings are handled by Autocab, a trusted UK taxi booking platform.
When using the system:
You may need to create an account You’re responsible for keeping your login details secure Any bookings made under your account are treated as authorised Payment details must be accurate and belong to you Misuse of the system (fake bookings, repeated no‑shows, abusive messages, etc.) may result in account restrictions
Autocab manages the technical side of bookings, payments, and data handling.
Their policies apply when you use the booking system:
4. Arrival Times
We always aim to arrive on time, but delays can happen due to traffic, weather, or road closures. We’ll keep you updated whenever possible.
5. Fares & Payment
Fares are based on distance, time, and any additional requirements Quotes are estimates unless stated as fixed Extra charges may apply for: Waiting time Additional stops Tolls or parking Cleaning fees (e.g., spills or sickness) Damage to the vehicle
Payment can be made by cash or card.
6. Cancellations & No‑Shows
You can cancel at any time
If the driver is already en route or has arrived, a cancellation fee may apply No‑shows may be charged the full fare
7. Passenger Responsibilities
To keep everyone safe and comfortable:
Be ready at your pickup time Wear a seatbelt Treat the driver and vehicle with respect No smoking or vaping Children must use appropriate car seats
Child Seats
A child seat can be provided on request for an additional charge.
Please request this at the time of booking so we can fit the correct seat before your journey.
8. Driver Responsibilities
Our drivers will:
Provide a clean, safe, roadworthy vehicle Drive responsibly Treat passengers with courtesy Assist with luggage where possible
9. Lost Property
If you leave something in one of our vehicles, contact us as soon as possible.
We’ll do our best to return it, but we cannot accept liability for lost items.
10. Safety & Conduct
We may refuse or terminate a journey if a passenger is:
Abusive Threatening Unsafe Excessively intoxicated
No refund will be given in these cases.
11. Liability
We are not responsible for:
Delays caused by events outside our control Missed trains, flights, or appointments Loss or damage to personal belongings
We are responsible for providing a safe, legal, professional taxi service.
12. Data & Privacy
We only collect the information needed to complete your booking and provide a safe, reliable taxi service.
Booking Data (Autocab)
When we enter a job into our booking system, the details are processed and stored by Autocab, who operate the booking platform on our behalf.
Their privacy policy explains how they handle and protect this information:
Call Recording
Calls to Triple A Taxis may be recorded for training, monitoring, and safety purposes.
Recordings are kept for a limited period and then automatically deleted.
We do not sell or share booking data or call recordings with third parties.
We may share personal data with law enforcement agencies, such as the police, where required to prevent or detect crime, assist with the prosecution of offenders, or protect the safety of passengers, drivers, or the public. Any disclosure is made only when necessary and in accordance with the Data Protection Act 2018.
13. Complaints & Feedback
If something wasn’t right, please let us know.
We aim to resolve issues quickly and fairly.