Bookings are accepted in good faith and are subject to the following terms and conditions:
1. Receiving Your Call
When you call our office we do the following:
(1) We enter your job details into our booking system with as much detail as you give us.
(2) All or some details will be passed on to drivers.
(3) Preset fares are available when booking (i.e. airports/holiday destinations/return journeys)
2. Call Recording & CCTV
For training and to ensure our high standards are continually improved upon, we may record and/or monitor both inbound and outbound calls. Our premises and many of our vehicles are covered by Closed Circuit Television systems for your and our safety.
3. Meeting your needs
We endeavour always to provide what you ask for, however sometimes traffic and other events mean that we can run late on your booking. When you book with us, we will always try to advise you of situations likely to experience problems (i.e. booking in the Rush hour, for example), but sometimes situations can develop quickly after your booking is taken. If your vehicle has not arrived within 10 minutes of the time you requested it, please call us and we’ll update you on the progress of your booking. We cannot guarantee your booking on time, or be responsible for any loss occurred be yourselves or any other party relating to the journey personally or financially. However we’ll always do our best to make any connection advised to us as timely as possible. Airport and Coach Connection bookings will always take priority. Our current job success rate is 98%
4. What does it cost?
Our call centre staff are fully trained to provide an estimate on any UK journey that starts from, travels through, or ends in our coverage area. All taxis are fitted with taxi fare meters set to North Warwickshire borough council rates (prices are set to their fare table 2017)
5. How do I pay?
You can pay us in many ways: Cash, Business Account, or Credit and Debit Card. (Cheque are only accepted by prior arrangement via office) Cash is the cheapest way to pay. Pay this directly to your driver. Business Account rates vary depending on your usage. Estimates are available on request. Late night Return taxi journeys i.e. night clubs etc payments for both ways will be colleted by the driver or office staff on or before the out bound journey. Return payment will only return you to where your journey started. Any extra mileage incurred on return journey (i.e. change of destination or extra drops off) will be charged extra and on top of amount paid. Cost of which will be metered at North Warwickshire borough council preset taxi fare prices.
In some circumstances our driver may ask for payment in advance of commencing your journey. Please do not be offended by this, it is a matter of routine.
6. No Smoking Vehicles
All of our vehicles are No Smoking vehicles.
7. Changes to these Conditions
These Conditions are updated frequently, so check back here for the latest.